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Please read these terms and conditions carefully. They tell you who we are, how Precision Pilates will provide services to you, how to contact us and other important information.
INFORMATION ABOUT US You can contact us by: Telephone 07725 316 923 or Email hello@precision-pilates.co.uk (Please do not use What’s Ap, Text or FB messenger to contact us about your classes. All contact should preferably be via Email or a telephone call.)
BOOKING
Classes are booked as a course / block booking. Occasionally we offer “Pay As You Go” classes at a higher rate and we will advertise these spaces when they become available. Some of our online classes will be available to book on a PAYG basis.
REFUNDS, CANCELLATIONS and MISSED CLASSES
Following booking, Precision Pilates are under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. However, a discretionary full or partial refund, less a £10 administration fee, may be possible if there are customers on the waiting list who are able to take the place.
If the course is being paid for by someone other than yourself, you are responsible for informing that person of our payment and cancellation policies.
Should a teacher need to self isolate and we are not able to invite you into the studio, your class will be moved online via zoom.
Studio Classes - We regret that we are unable to offer “Catch up classes” for missed lessons. However we can offer (where possible) you an online class or pre-recorded class as your catch up. This will be subject to availability and at our discretion.
Studio Closure due to Government LockdownsShould studio Face to Face classes be forced to be put on HOLD due to government restrictions (eg Lockdowns / Covid-19) your block of classes that you have paid for will be "Banked". These can either be transferred to on-line classes (at the same rate - should there be a difference in price then no credit can be offered) or banked until the government restrictions have been eased and studio face to face classes can be resumed. Precision Pilates are under no obligation to refund you. Your "Banked" sessions will start with immediate effect once face to face classes open again. Precision Pilates are not able to refund or roll your payments over to future blocks if you choose not to return to face to face classes.
Pay as You Go Online Classes - we regret that we are unable to offer “catch up classes” for missed lessons. However it may be possible to offer you an alternative online class within the same week as the class you missed. We can not offer credits for missed classes. In the event of a studio closure or we cancel a class due to unforeseen circumstances, we will endeavour, where possible, to reschedule and/or re-locate your lesson. In this instance, Precision Pilates are not responsible for any travel expenses incurred. If we are unable to reschedule your lesson, we will issue a credit against your next block of classes but no refund can be issued. Any Credits issued by Precision Pilates, MUST be used within the same block of the missed class. Should the credit be for the last week of the block then it may be possible to roll the credit over to the following block. However no further extension will be allowed. If you are unable to attend any of the catch up classes that are offered then unfortunately you will forfeit your credit / catch up class.
MEDICAL CONDITIONSIt is the client’s responsibility to inform Precision Pilates of any existing medical conditions (ensuring to complete the pre-exercise screening form) prior to taking part in your Class. You agree to inform Precision Pilates of any medical or personal changes via E-mail, including pregnancy, surgery etc as soon as you are aware of them. All information will be kept strictly confidential.
ILLNESS
Should you develop any known or suspected medical condition (including Covid-19 symptoms) please consult your doctor and DO NOT attend your face to face class. All information received is treated in confidence and with sensitivity. Please wait until your doctor has given the all-clear or Precision Pilates has confirmed that you can return to your face to face lessons. It may be possible for you to attend an on-line class instead as an alternative (subject to availability). Precision Pilates are NOT able to refund you for any missed classes.
COVID-19
Should you or any member of your household show ANY symptoms of COVID-19 you MUST NOT attend class for 14 days (or please follow the up to date Government Guidelines) unless you have had confirmation of a negative test result. Should you or any of your household have symptoms or if you have returned from a country that is on the government quarantine list, you must notify us in writing via Email immediately and refrain from attending class until we can confirm that it is ok to do so.
Symptoms include: Fever, Fatigue, New, persistent Dry cough, Difficulty breathing, Sore throat, Loss of smell or taste, Diarrhoea or vomiting. By booking onto a Precision Pilates class you are agreeing to the statements below:
● I understand that, because movement-based health practices may involve prolonged contact or even some close physical contact there may be an elevated risk of disease transmission, including COVID-19.
● I agree to release Precision Pilates and all its employees / instructors from any and all claims of liability regarding exposure to or contraction of the COVID-19 virus. PLEASE TAKE TIME TO READ OUR COVID-19 POLICY
ADVERSE WEATHER
Precision Pilates are under no obligation to refund lessons that may be missed due to local adverse weather. We regret that we are unable to offer a refund or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.
WITHDRAWAL OF SERVICE
Precision Pilates may, at their own discretion, withhold the right to refuse entry to a customer to their lessons if it is felt that the customer’s behaviour is unreasonable or threatening. In this event no refund can be given.
VALUABLES & JEWELLERY
All property left in the studio and all property (including bikes) left outside, is left at your own risk. Precision Pilates cannot accept any responsibility for the loss or damage of any personal possessions. Please bring the minimal personal belongings to class and refrain from bringing big bags or coats.
HEALTH, SAFETY & HYGIENE
Outer footwear MUST NOT BE worn in the Studio. Shoes, bags, coasts and personal belongings must be stored in the shoe rack / baskets / area provided on entry.
Clients MUST wear clean non slip socks to class. Please change into these socks when you remove your outer shoes.
Clients MUST bring with them their own mat and props (including resistance band, pilates soft ball, resistance loops, head cushion) to class. Due to hygiene reasons we will not be able to loan any equipment.
For reasons of hygiene please remember to wash your hands on arrival and use the Hand Sanitiser provided.
FOOD is NOT allowed in any studio at any time.
HOT DRINKS are NOT allowed in the studio.
Please bring a drinks bottle with you to class ideally with a flip lid.
Precision Pilates will ensure that the floors are cleaned prior to class and that the barres and door handles are cleaned with an anti bacterial spray prior to your class.
Baby Prams / Buggies / Scooters / Bikes are NOT to be brought into the studio at ANY time.
TEACHERS
Precision Pilates strive for continuity in lessons. However, we may need to change a teacher from time to time in case of illness, holiday cover or for training purposes. Precision Pilates will endeavour to give advance warning when this happens. From time to time you may have a trainee / student teacher observe your class or teach part or all of your class.
EXCLUSION OF LIABILITY
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death and personal injury. In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s) or Precision Pilates, all participants take part at their own risk.
DATA PROTECTION and GDPR
In order to book a class with Precision Pilates, you must register your details at the time of booking. These will include your name, mobile and landline phone numbers, email address, home address, emergency contact details, and any relevant conditions that could affect you whilst in a class.
We will not share this data with any other third party other than those required to process your booking or where we are legally required to do so. All clients are required to complete a Pre-Exercise Screening / Medical Form which your Instructor will have access to in order to ensure that he / she is offering you a class that is safe and effective for you and your body.
You can choose to unsubscribe to marketing emails at any time. Although this is our main way of communicating with our clients and informing you of class changes and updates.
Your name will be displayed on our class registers in order to be used by our teachers to help tailor our classes to the individual needs of our customers.
CHANGES TO OUR T&Cs
From time to time we may update these terms and conditions and, in this instance, will notify existing customers who are currently booked onto our courses.